Account & data deletion

This page explains how users of ARCHD Attendance (the "Service", the "System", or "we") can request deletion of an account or personal data, or request restriction of processing, within the limits allowed by law and your institution's policies. The Service is intended for students, teachers, staff, administrators, and other authorized users of educational institutions. Procedures may vary by user role, data category, and institutional rules.

1. Right to erasure or objection

Under applicable personal data protection laws, you may have the right to request deletion, destruction, anonymization, restriction of use, or objection to processing when there is no lawful basis to retain data or when you withdraw consent (where consent is the basis). Certain records may still need to be retained for legal obligations, institutional regulations, educational requirements, audit purposes, or system security.

2. What may be deleted

In general, requests are assessed by category:

• Account and profile data — After your relationship with the institution ends as defined, and where no legal retention applies, the institution may delete or deactivate the account according to its process.
• Attendance or academic records — May need to be retained for periods set by law, institutional regulations, or educational evidence requirements. Deletion may be partial, anonymized, or performed only after the retention period expires.
• Technical logs — May be deleted or anonymized when no longer needed for security or investigation.
• Location or classroom presence verification data — If classroom presence verification features are enabled, such data may be deleted, anonymized, or retained as necessary to verify attendance accuracy and prevent misuse.
• Analytics and performance data — May be deleted or anonymized when no longer needed for system improvement, troubleshooting, or Service security.

3. How to request deletion or account closure

You may follow channels your institution provides or the channels shown on the Service website/application, which may include:

• Contact your IT team or system administrator — State your request and verify your identity (e.g., student/staff ID, institutional email) before processing.
• In-app or web workflow (if enabled) — If a dedicated account deletion option exists, follow the on-screen steps and any attached instructions.
• Written request — Some institutions require email or a specific form.
• Data deletion page — You may review the initial instructions at /en/data-deletion and follow the channel provided by your institution or system administrator.

For security, we may ask for additional information to confirm that the requester owns the account or is authorized by the institution before deleting, deactivating, or restricting processing of data.

4. Processing timeline

After receiving a complete request and verifying identity, administrators will review and process the request within a reasonable period, typically within 30 days from receipt of a complete request. Timing may vary depending on complexity, system load, data category, or internal institutional policies. If the request cannot be fully fulfilled, we will explain why and describe what can be done.

5. Effect of account deletion

After deletion or deactivation, you may no longer be able to sign in, use features that require an account, or access certain usage history. Some information may remain in a limited or anonymized form where retention is required by law, institutional rules, or system security needs. Backup and audit systems may take additional time to reflect deletion everywhere.

6. Exceptions

We or your institution may refuse, delay, or limit part of a request when necessary, for example where a complaint, audit, or investigation is ongoing, legal or institutional obligations require retention, the data is necessary to establish or defend rights, or deletion may affect the rights or safety of other users or individuals.

7. Contact

To request deletion, close an account, restrict processing, or check the status of a request, contact your institution's administrator or designated privacy coordinator. If your institution has not provided a specific channel, you may contact ARCHD Attendance through the contact information shown on the Service website or application. You can also read the "Privacy policy" on this site for more detail.